At Royal Vendors, we not only maintain a designated Customer Service Department, but we ensure our employees at all levels focus on our customer’s needs. Our people are highly accessible by telephone and email. Call us at 304-721-1227 or Toll Free (in North America only) at 1-800-321-8637, or email customerservice@royalvendors.com.
Technical Service Representatives
Toll Free (North America Only): 1-800-321-8637
Outside North America: +1 304-721-1227
Fax: +1 304-725-4016
E-mail: technicalinquiry@royalvendors.com
Hours of operation:
8:00 a.m. – 5:00 p.m., Monday to Friday
U.S. Eastern Standard Time (excluding holidays)
Bruce Robinson, Customer Service Manager
bkrobinson@royalvendors.com
ext. 282
With Royal Vendors since March 2002 (over 20 years’ experience in the vending industry prior to Royal Vendors)
Lou Robinson, Field Service Representative
lrobinson@royalvendors.com
ext. 525
With Royal Vendors since October 1997 (previous positions: Manufacturing, QC Inspector)
René Thielsch, Technical Sales & Service Manager – Europe, Africa, Middle East
rthielsch@royalvendors.com
Office +49 2158 951000
Mobile +49 172 9934860
With Royal Vendors since May 1988 (over 10 years’ experience in the vending industry prior to Royal Vendors)
Service Parts Department
Toll Free (North America Only): 1-800-321-8637
Outside North America: +1 304-721-1227
Fax: +1 304-725-4016
E-mail: parts@royalvendors.com
Hours of operation:
8:00 a.m. – 5:00 p.m., Monday to Friday
U.S. Eastern Standard Time (excluding holidays)
Bruce Robinson, Customer Service Manager
bkrobinson@royalvendors.com
ext. 282
With Royal Vendors since March 2002 (over 20 years’ experience in the vending industry prior to Royal Vendors)
Angela Saville, Parts Administrator
asaville@royalvendors.com
ext. 278
With Royal Vendors since June 1995 (previous position: Sales)
Contact Customer Service via Email
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