Welcome to Royal Vendors' Customer Service Department

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Since April 2004, most Royal Vendors equipment manufactured for use in the USA and Canada is ENERGY STAR® qualified. Click the link below to find out more about ENERGY STAR.
 
Energy_Star(r)
 
Royal Vendors is committed to providing the best possible customer service. If you wish to speak to anyone in our Technical Service Support or Service Parts Departments, dial toll-free 1 800 931 9214 (outside North America, dial +1 304 728 7056).
 
Contact our Technical Service representatives
Contact our Service Parts representatives
Note to established Royal Vendors customers: Service Bulletins and other valuable service literature is sent to our customers by e-mail when it is released. In order to ensure that you receive this information, we must have your most up-to-date contact information. To update your information, click here.

Questions? Comments? Suggestions? Need technical support? Click here to send a message to Royal Vendors' Technical Inquiry mailbox.


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Manuals:

Electromechanical Merlin 2000
Merlin III (4-button programming) Merlin III (3-button programming)
GII GIII Plus (115 VAC 60 Hz, serial numbers beginning 201135 and higher)
GIII (115 VAC 60 Hz, serial numbers beginning 201134 and lower) GIII 230 VAC 50 Hz - English
Merlin IV Plus (115 VAC 60 Hz, serial numbers beginning 201210 and higher) Merlin IV - English (115 VAC 60 Hz, serial numbers beginning 201209 and lower)
20+ (4-button programming) 20+ (3-button programming)
Milk Merchandiser EZ Vender
HVV (High Visibility Vender) KO Merlin 230 VAC 50 Hz
RVV Gen II with KO Programming (U.S. / Canadian, serial nos. beginning 201211 and higher) RVV Gen II with 5-button Programming (U.S. / Canadian, serial nos. beginning 201211 and higher)
RVV NG with KO Programming RVV NG with 5-button Programming
RVV NG 230 VAC 50 Hz with KO Programming RVV NG 230 VAC 50 Hz with 5-button Programming
Merlin RB Merlin RB 230 VAC 50 Hz
RVV NG with KO Programming (français)  RVV NG 230 VAC 50 Hz with 5-button Programming (italiano)
Royal Vision Cooler  

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For Technical Support, call 1 800 931 9214 (Toll Free in North America only) or +1 304 728 7056 Monday-Friday 8:00 a.m. to 8:00 p.m. Eastern Standard Time.

Royal Vendors, Inc. • Bardane Industrial Park • 426 Industrial Boulevard • Kearneysville WV 25430-2776 • U.S.A.
+1 304 728 7056 Toll Free in North America 1 800 321 8637 FAX +1 304 725 6579

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