Helpful Hints

Our comprehensive list of Helpful Hints is below. Select an item for more information. Use the “keyword search” input field to limit your results to specified keywords.

1. Flavor Card Removal from the Select Button

Subject: Flavor Card Removal from the Select Button Models: GIII Marketing venders Tools required: None Estimated time: 30 seconds Purpose: To show the correct way to remove a flavor card from the select button of a marketing vender. Instructions: Remove power from vender by unplugging vender's main power cord from the AC voltage power source. Place your fingers between the … [Read more...]

2. Fluorescent Bulb Removal (GIII Marketing)

Subject: Flavor Card Removal from the Select Button Revision: 03 Models: GIII Marketing Venders Tools required: None Estimated time: 2 minutes Purpose: To show the correct way to remove a fluorescent bulb from a marketing vender. Download PDF: Helpful Hint 2 … [Read more...]

3. Fluorescent Bulb Removal (GIII Landscape)

Subject: Fluorescent Bulb Removal Revision: 03 Models: GIII CDC Landscape Venders Tools required: None Estimated time: 3 minutes Purpose: To show the proper way to remove a fluorescent bulb from a GIII CDC Vender. Download PDF: Helpful Hint 3 … [Read more...]

4. Painted Lock-Cover Hole Blocks

Subject: Painted Lock-Cover Hole Blocks Revision: 01 Models: GIII Marketing Venders Tools required: Phillips screwdriver, 7/16” deep well socket Estimated time: 5 minutes Purpose: To cover the lock-cover openings when the lock-cover hole blocks have been removed. Download PDF: Helpful Hint 4 … [Read more...]

5. Leveling leg adjustment to encourage water drainage to the rear of vender

Subject: Leveling leg adjustment to encourage water drainage to the rear of vender Revision: 01 Models: All venders Tools required: Adjustable wrench Estimated time: 3 minutes Purpose: To promote water drainage to the rear of the vender, instead of towards the door seal. Download PDF: Helpful Hint 5 … [Read more...]

6. Preventive Maintenance for Ballast Assembly

Subject: Preventive Maintenance for Ballast Assembly Revision: 03 Models: All Venders with Ballast Assembly Tools required: None Estimated time: 10 minutes Purpose: To obtain maximum efficiency of the ballast. Download PDF: Helpful Hint 6 … [Read more...]

7. Installation of a New Vend Chain

Subject: Installation of a New Vend Chain Revision: 03 Models: GIII venders Tools required: Long wire tie, Phillips screwdriver Estimated time: 5 minutes Purpose: This document describes the process for installing a new vend chain in GIII venders. Download PDF: Helpful Hint 7 … [Read more...]

8. Revised Serial Number Format

Subject: Revised Serial Number Format Revision: 05 Models: All venders produced after 1 October 1999 Tools required: N/A Estimated time: N/A Information: Royal Vendors issued a revised serial numbering system effective 1 October 1999. Download PDF: Helpful Hint 8 … [Read more...]

9. Removing a Sign from a Landscape Vender

Subject: Removing a Sign from a Landscape Vender Revision: 02 Models: Landscape venders Tools required: Socket Wrench with 11/32" Socket, Drill with 1/4" Bit, Electrical Tape, 7/16" Wrench, Rubber Mallet Estimated time: 15 minutes Purpose: This document shows how to change the sign in a GIII Landscape vender. Download PDF: Helpful Hint 9 … [Read more...]

10. Removing the Main Sign from a Marketing Vender

Subject: Removing the Main Sign from a Marketing Vender Revision: 01 Models: Marketing vender Tools required: Utility Knife, Caulk Gun with black caulk, 11/32" Socket Wrench Estimated time: 15 minutes Purpose: This document describes the procedure for replacing the sign in a Marketing vender. Download PDF: Helpful Hint 10 … [Read more...]

11. Replacing a Vend Motor (MIV)

Subject: Replacing a Vend Motor (MIV) Revision: 03 Models: Merlin IV venders Tools required: Phillips screwdriver; may also need a drill and 3/8” drill bit Estimated time: 15 minutes Purpose: This document describes the procedure for replacing a vend motor in the Merlin IV vender. Download PDF: Helpful Hint 11 … [Read more...]

12. GII Conversion to GIII EVS Software (using parts currently in the vender)

Subject: GII Conversion to GIII EVS Software Revision: 04 Models: GII Tools required: Small flathead screwdriver (to adjust chute sensor) Estimated time: 20 minutes Purpose: This document describes the procedure for installing a GIII control board in a GII vender. Download PDF: Helpful Hint 12 … [Read more...]

13. Vender Spacing for Rod Removal

Subject: Vender Spacing for Rod Removal Revision: 00 Models: GIII Tools required: N/A Estimated time: N/A Recommendation: Royal Vendors recommends spacing venders 14.5 inches apart to access the rod in the last column (top door hinge side). Download PDF: Helpful Hint 13 … [Read more...]

14. Harvest Box Brace

Subject: Harvest Box Brace Revision: 01 Models: Narrow Landscape venders Tools required: Phillips screwdriver, drill, 1/8” drill bit Estimated time: 10 minutes Purpose: This document describes the procedure for installing a Harvest box brace in GIII model 550 venders. Download PDF: Helpful Hint 14 … [Read more...]

15. Merlin IV External Menu

Subject: Merlin IV External Menu Revision: 00 Models: Merlin IV venders 67100-5 Revision and Higher Tools required: N/A Estimated time: N/A Purpose: The factory setting password for accessing the external menu in Merlin IV venders with a 67100-5 chip has changed. Download PDF: Helpful Hint 15 … [Read more...]

16. Installation of Validator (deeper than 4 1/2”)

Subject: Installation of Validator (deeper than 4 1/2”) Revision: 03 Models: Landscape venders Tools required: Drill, 1/8” drill bit, 11/32” deep-well socket Estimated time: 5 minutes Purpose: This document describes the procedure for installing a validator deeper than 4 1/2". Download PDF: Helpful Hint 16 … [Read more...]

17. Narrow Sign Conversion for a Wide Port

Subject: Narrow Sign Conversion for a Wide Port Revision: 03 Models: GIII Landscape Wide Port Venders Tools required: Drill, 1/4” drill bit, jigsaw Estimated time: 10 minutes Purpose: To convert a sign with a narrow port opening to a wide port opening. Download PDF: Helpful Hint 17 … [Read more...]

18. Ground Strap for the Inner Door

Subject: Ground Strap for the Inner Door Revision: 03 Models: All Venders Tools required: Phillips screwdriver, drill, 1/8” drill bit Estimated time: 1 minute Purpose: For instructions on installing a ground strap to the inner door. Download PDF: Helpful Hint 18 … [Read more...]

19. Optic Sensor Adjustment for 20 Plus Venders

Subject: Optic Sensor Adjustment for 20 Plus Venders Revision: 04 Models: 20 Plus Venders Tools required: Small flathead screwdriver Estimated time: 1 minute Purpose: To properly adjust the optic sensor when replacing a control board in a 20 Plus Vender. Download PDF: Helpful Hint 19 … [Read more...]

20. 20 oz. Dr Pepper Bottle

Subject: 20 oz. Dr Pepper Bottle Revision: 01 Models: GIII Tools required: None Estimated time: 2 minutes (with no product loaded in columns) Purpose: Settings to vend the 20 oz. Dr Pepper Bottle released in 2000. Download PDF: Helpful Hint 20 … [Read more...]

21. GIII Energy Conservation

Subject: GIII Energy Conservation Revision: 02 Models: GIII Tools required: N/A Estimated time: N/A Purpose: To conserve energy and utilize features the GIII provides to reduce your costs. Download PDF: Helpful Hint 21 … [Read more...]

22. Fluorescent Bulb Removal Instructions for Low Overhead Clearance

Subject: Fluorescent Bulb Removal Instructions for Low Overhead Clearance Revision: 03 Models: MIV CDC Tools required: Phillips screwdriver, 11/32” socket Estimated time: 10 minutes Purpose: To show the proper way to remove a fluorescent bulb from a MIV CDC vender when it is situated with a low overhead clearance. Normally the bulbs could be carefully lifted out between the changer vault … [Read more...]

23. MIV Energy Conservation

Subject: MIV Energy Conservation Revision: 02 Models: Merlin IV Tools required: N/A Estimated time: N/A Purpose: Utilize features the MIV provides to reduce your costs and conserve energy. Download PDF: Helpful Hint 23 … [Read more...]

24. Door Removal with the Universal (Wrap Around) Hinge

Subject: Door Removal with the Universal (Wrap Around) Hinge Revision: 03 Models: MIV, GIII Tools required: Adjustable wrench, 3/8” wrench, 1/4” socket, 9/16” deep-well socket Estimated time: 20 minutes Purpose: Venders produced after 2000 34XX-XXXXX have a different top hinge, which was designed for anti-vandal reasons. This Helpful Hint was created to give directions how to remove the … [Read more...]

26. New Merlin IV / Merlin TDV Internal (Service) Menu

Subject: New Merlin IV / Merlin TDV Internal (Service) Menu Revision: 00 Models: Merlin IV Venders Revision 67100-7 and Higher; Merlin TDV Revision 67160-4 and Higher Tools required: N/A Estimated time: N/A Purpose: The Internal (Service) Menu in Merlin IV venders and Triple-Depth Venders has changed. The Password Protected Menu has been eliminated and replaced with a new Optional Items … [Read more...]

27. T-Handle Retainer Pin Removal

Subject: T-Handle Retainer Pin Removal Revision: 00 Models: GIII, 20 Plus Tools required: N/A Estimated time: N/A Purpose: To show the proper way to remove the T-handle Retainer Pin. Download PDF: Helpful Hint 27 … [Read more...]

28. Installation of the Multi-Layer Control Board

Subject: Installation of the Multi-Layer Control Board Revision: 02 Models: Merlin IV, Merlin 20+, Milk Merchandiser, EZ Vender Tools required: None Estimated time: 10 minutes Purpose: Beginning in mid-December 2001, all new Merlin venders have a Multi-Layer Control Board, instead of the older single-layer board. The design of this new board provides better protection against … [Read more...]

29. Converting a Milk Merchandiser to a Merlin IV Vender

Subject: Converting a Milk Merchandiser to a Merlin IV Vender Revision: 00 Models: Milk Merchandiser Tools required: ESD grounding strap, chip puller Estimated time: 3 minutes Purpose: To demonstrate the proper procedure for converting the Milk Merchandiser to a Merlin IV Vender. Download PDF: Helpful Hint 29 … [Read more...]

30. Counter and Refrigeration Revisions to Merlin Menus

Subject: Counter and Refrigeration Revisions to Merlin Menus Revision: 00 Models: Merlin IV Controllers Revision 67100-9 and Higher; Merlin TDV Revision 67160-6 and Higher Tools required: N/A Estimated time: N/A Purpose: The Internal (Service) Menu in Merlin IV and Merlin Triple-Depth Venders has been changed. The Refrigeration Mode (“FriG”) has been revised to include Energy … [Read more...]

31. Replacing RVV Cell Assemblies with Original Lockout Mechanism (RVV 400)

Subject: Replacing RVV Cell Assemblies with Original Lockout Mechanism Revision: 00 Models: RVV 400 Tools required: Phillips screwdriver Estimated time: <1 minute Purpose: Beginning with serial number 200412MA00005, the cell lockout mechanism was changed in all RVV’s. All cell assemblies built thereafter lack a bushing which is required with the older cell lockout mechanism. Not … [Read more...]

32. Proper Depth Setting on Milk Venders

Subject: Proper Depth Setting on Milk Venders Revision: 00 Models: Milk Merchandiser Tools required: None Estimated time: <1 minute Purpose: Proper depth setting on Milk venders is essential, especially for selections vending bottles from rear columns. When set incorrectly, the vend motors in rear columns may not turn far enough for the bottle to drop from the column, resulting in a … [Read more...]

33. Royal Vision Vender: For Superior Performance… (RVV 400)

Subject: Royal Vision Vender: For Superior Performance... Revision: 01 Models: RVV 400 Tools required: N/A Estimated time: N/A Purpose: Proper setup and maintenance of the Royal Vision Vender is critical to its efficiency and ability to function. This bulletin describes the most critical maintenance points for the Royal Vision Vender. Download PDF: Helpful Hint 33 … [Read more...]

34. Using the Cell Setup Gauge (RVV model 400 only)

Subject: Using the Cell Setup Gauge Revision: 00 Models: RVV 400 Tools required: Cell Setup Gauge Estimated time: <1 minute Purpose: The RVV Cell Setup Gauge (part number 815581) is a flat piece of clear plastic used to determine the proper spacing between the RVV outside cell wall and the products loaded in the cell. Download PDF: Helpful Hint 34 … [Read more...]

35. Chute Sensor Adjustment on International KO Control Board

Subject: Chute Sensor Adjustment on International KO Control Board Revision: 00 Models: GIII with 836152 KO Control Board (non-USA [including Puerto Rico] and Canada) Tools required: Flat screwdriver Estimated time: <15 minutes Purpose: This Helpful Hint describes how to properly adjust the chute sensor on the 836152 KO Control Board and to eliminate chute sensors with insufficient … [Read more...]

36. Selection Depth Setting in TDV

Subject: Selection Depth Setting in TDV Revision: 00 Models: All Triple-Depth Venders (TDV) Tools required: None Estimated time: <5 minutes Purpose: In TDV programming, selection depth settings (SdEP) will always revert to “1” (single depth) for all selections which only have front columns assigned to them. If space-to-sales settings are ever changed for any reason, it is imperative … [Read more...]

37. Column Jam Clearing in HVV and TDV

Subject: Column Jam Clearing in HVV and TDV Revision: 00 Models: All High Visibility Venders (HVV) and all Triple-Depth Venders (TDV) Tools required: None Estimated time: <5 minutes Purpose: Column jam errors registered by the control board on HVV and TDV models are not self-clearing. Because of this, once the problem has been corrected, those columns will not vend again until the … [Read more...]

38. Disabling Milk Merchandiser Health Sensor

Subject: Disabling Milk Merchandiser Health Sensor Revision: 00 Models: Milk Merchandisers Tools required: None Estimated time: <1 minutes Purpose: The Milk Merchandiser’s health sensor is not required for aseptic products. This Helpful Hint describes the procedure for disabling this health sensor. NOTE: The health sensor cannot be disabled on control boards with EEPROM revision … [Read more...]

39. Correct Shelf Quantity Setting

Subject: Correct Shelf Quantity Setting Revision: 00 Models: RVV NG Tools required: None Estimated time: <1 minutes Purpose: On all RVV NG’s with -4 or higher software, after entering the Calibration menu, the first item displayed is “Shelf.” This submenu item should always be set to “05,” but generally it should never be entered into. This Helpful Hint describes the correct procedure … [Read more...]

40. RVV NG Test Diagnostics

Subject: RVV NG Test Diagnostics Revision: 00 Models: RVV NG Tools required: None Estimated time: Variable Purpose: The Test Diagnostics routines in the RVV NG venders are important tools for ensuring vending reliability and function. This Helpful Hint describes, step-by-step, all of the routines included in the Test Diagnostics menu. NOTE: Only software revisions 67241-4 and higher and … [Read more...]

41. RVV NG Illustrated Troubleshooting Guide

Subject: RVV NG Illustrated Troubleshooting Guide Revision: 01 Models: RVV NG Tools required: N/A Estimated time: N/A Purpose: This Helpful Hint is designed to aid in the step-by-step troubleshooting of the RVV NG. Download PDF: Helpful Hint 41 … [Read more...]

42. 220-240 VAC Electronic Ballast Replacement

Subject: 220-240 VAC Electronic Ballast Replacement Revision: 00 Models: RVV NG, Merlin RB (230 VAC 50 Hz models only) Tools required: Phillips screwdriver Estimated time: 5 minutes Purpose: The seven-connector 220-240 volt electronic ballast that was originally used in the international RVV NG and Merlin RB venders has been replaced by a newer four-connector electronic ballast. This … [Read more...]

43. Enabling / Disabling Timers

Subject: Enabling / Disabling Timers Revision: 00 Models: Merlin IV, GIII, RVV NG Tools required: None Estimated time: <1 minutes Purpose: This Helpful Hint describes how to quickly disable timers and quickly enable them again without changing the programmed start and stop times. Download PDF: Helpful Hint 43 … [Read more...]

44. Coinco Bill Recycler Validator Installation

Subject: Coinco Bill Recycler Validator Installation Revision: 00 Models: GIII, HVV, RVV 500 Tools required: N/A Estimated time: N/A Purpose: New controller software has been released that allows Coinco bill-recycling validators to be connected directly to the controller's MDB harness without the need for a controller adapter box, which is required with older software. This Helpful Hint … [Read more...]

45. TDV Vending Reliability Checks

Subject: TDV Vending Reliability Checks Revision: 00 Models: TDV Tools required: Small flat screwdriver Estimated time: <5 minutes Purpose: Ensuring that all programming is set correctly and the optic sensors are properly adjusted is critical to the reliability of the Triple Depth Vender's operation. This Helpful Hint bulletin explains how to ensure these components are adjusted … [Read more...]

46. Disabling Lighting Through The Service Menu

Subject: Disabling Lighting Through The Service Menu Revision: 00 Models: All KO models Tools required: None Estimated time: <5 minutes Purpose: This Helpful Hint bulletin describes the recommended procedure for turning off the vender's lighting through the internal programming to conserve energy, instead of disconnecting circuits or removing bulbs. Download PDF: Helpful Hint 46 … [Read more...]

47. CCIV Interconnections

Subject: CCIV Interconnections Revision: 02 Models: CCIV Tools required: N/A Estimated time: N/A Purpose: This bulletin shows the harness / cable connections between the computer, monitor, and PayLink device. It also includes part numbers and color codes for the cables and harnesses. (Each cable or harness has a colored label wrapped around one end, except black.) Download … [Read more...]

48. Recommendations to Enhance Package Vending Reliability

Subject: Recommendations to Enhance Package Vending Reliability Revision: 01 Models: 804, 660, 550 Tools required: N/A Estimated time: N/A Purpose: Bottle bridging can have various causes. This Helpful Hint bulletin describes how to enhance vending reliability in a GIII-style machine. Download PDF: Helpful Hint 48 … [Read more...]

50. Proper Mounting Positioning for Various Changer Brands in non-CDC Venders

Subject: Proper Mounting Positioning for Various Changer Brands in non-CDC Venders Revision: 01 Models: Non-CDC Conventional Venders (GIII and Merlin IV) – Australia only Tools required: Phillips screwdriver Estimated time: <2 minutes Purpose: The changer door in Australian non-CDC conventional-style venders (i.e., GIII and Merlin IV) has been redesigned to more easily accomodate … [Read more...]

51. Cooler Door Replacement

Subject: Cooler Door Replacement Revision: 00 Models: Royal Vendors Coolers Tools required: Phillips screwdriver, 5/16" (8 mm) and 7/16" (12 mm) wrenches, ratchet with 7/16" (12 mm) socket Estimated time: 10 minutes Purpose: This Helpful Hint describes the procedure for replacing the door on a Royal Vendors Cooler. Download PDF: Helpful Hint 51 … [Read more...]

52. 3D Vis Sign Replacement

Subject: 3D Vis Sign Replacement Revision: 02 Models: GIII Plus with 3D Vis sign Tools required: Phillips screwdriver; ratchet 7/16" (12 mm) and 11/32" (9 mm) wrenches, sockets, and nut drivers; long extension for sockets Estimated time: 45 minutes (experienced technician) Purpose: This Helpful Hint describes the procedure for replacing the sign on a Royal Vendors GIII Plus vender with … [Read more...]

54. External DEX Harness Installation in HVV

Subject: External DEX Harness Installation in HVV Revision: 00 Models: Royal HVV Tools required: Drill with 7/16" (11 mm) bit (only needed if no DEX port hole present) Estimated time: … [Read more...]

55. External DEX Harness Installation in RVV 500

Subject: External DEX Harness Installation in RVV 500 Revision: 00 Models: RVV 500 Tools required: None Estimated time: … [Read more...]

56. Vandal Panel Channel Removal to Fit Model 542 Venders Through 800 mm Doorways

Subject: Vandal Panel Channel Removal to Fit Model 542 Venders Through 800 mm Doorways Revision: 00 Models: 542 Merlin KO (Australia only) Tools required: Screwgun with Phillips (cross) head Estimated time: … [Read more...]

58. RVV NG Pusher Spring Removal

Subject: RVV NG Pusher Spring Removal Revision: 00 Models: RVV NG Tools required: Flat screwdriver Estimated time: … [Read more...]

61. Danfoss Compressors for Australia

Subject: Danfoss Compressors for Australia Revision: 00 Models: All venders / coolers built for Australian market Tools required: N/A Estimated time: N/A Purpose: Refrigeration units in all venders and coolers now built for Australian market will be equipped with Danfoss compressors. This Helpful Hint describes how to differentiate the Danfoss compressors from the previously-used … [Read more...]

64. RVV Generation II Fascia Replacement

Subject: RVV Generation II Fascia Replacement Revision: 00 Models: RVV Generation II Tools required: Phillips screwdriver; ratchet; 1/4" (12 mm) and 11/32" (6 mm) wrenches, sockets, and nut drivers; long extension for sockets Estimated time: 25 minutes (experienced technicians) Purpose: This Helpful Hint describes the procedure for replacing the fascia on a Royal Vendors RVV Generation … [Read more...]

65. Health Safety Controller Test

Subject: Health Safety Controller Test Revision: 01 Models: RVCH-027, RVCFH-027 Tools required: Phillips screwdriver Estimated time: 5 minutes Purpose: This document describes the procedure for testing the safety locking mechanism on the Royal Vendors Coolers and Freezers with Health Safety Controllers installed. Download PDF: Helpful Hint 65 … [Read more...]

71. Elevator Reset Procedure

Subject: Elevator Reset Procedure Revision: 00 Models: RVV 300, RVV 500 Tools required: None Estimated time: N/A Purpose: This bulletin explains the procedure for resetting the home position in the RVV 300 and RVV 500. Download PDF: Helpful Hint 71 … [Read more...]

72. GIII Vend Chain Troubleshooting Procedure

Subject: GIII Vend Chain Troubleshooting Procedure Revision: 00 Models: All GIII venders Tools required: N/A Estimated time: N/A Information: This document describes the procedure for troubleshooting problems related to the chain assembly on GIII venders. Download PDF: Helpful Hint 72 … [Read more...]

73. GIII Home Sensor Troubleshooting Procedure

Subject: GIII Home Sensor Troubleshooting Procedure Revision: 00 Models: All GIII venders Tools required: N/A Estimated time: N/A Information: This document describes the procedure for troubleshooting problems related to the home sensor on GIII venders. Download PDF: Helpful Hint 73 … [Read more...]

75. Coin Changer Fit and Coin Chute Adjustment in GIII CDC

Subject: Coin Changer Fit and Coin Chute Adjustment in GIII CDC Revision: 00 Models: GIII with Center Door Changer Tools required: N/A Estimated time: N/A Information: This document describes the procedure for properly fitting the changer in GIII CDC venders, as well as proper coin chute adjustment. Download PDF: Helpful Hint 75 … [Read more...]

76. GIII Vend Motor Troubleshooting Procedure

Subject: GIII Vend Motor Troubleshooting Procedure Revision: 00 Models: All GIII venders Tools required: Voltmeter Estimated time: N/A Information: This document describes the procedure for troubleshooting problems related to the vend motor on GIII venders. Download PDF: Helpful Hint 76 … [Read more...]

77. Cooler / Freezer Door Gasket Reforming Procedure

Subject: Cooler / Freezer Door Gasket Reforming Procedure Revision: 02 Models: All Cooler and Freezer models Tools required: Heat gun Estimated time: <10 minutes Information: When a replacement door assembly is received for a Cooler or Freezer, the gasket may need to be reformed, if there are gaps between the door and the cabinet. This procedure describes how to reform the … [Read more...]

78. GIII Controller Chute Sensor Adjustment

Subject: GIII Controller Chute Sensor Adjustment Revision: 00 Models: All GIII / GIII Plus models Tools required: Flat screwdriver Estimated time: <2 minutes Information: This document describes the correct procedure for adjusting the sensitivity of the chute sensor on venders with GIII controllers. Download PDF: Helpful Hint 78 … [Read more...]

79. Modifying the Freezer Defrost Interval and Defrost Duration to prevent ice build-up

Subject: Modifying the Freezer Defrost Interval and Defrost Duration to prevent ice build-up Revision: 00 Models: Freezers (serial numbers 201713RA00001 through 201722RA00159 only) Tools required: Phillips screwdriver Estimated time: <2 minutes, after the unit has been defrosted Purpose of this document: In certain environments, such as high temperatures, high humidity, or high volume … [Read more...]