Contact Support

At Royal Vendors, we not only maintain a designated Customer Service Department, but we ensure our employees at all levels focus on our customer’s needs. Our people are highly accessible by telephone and email. Call us at 304-728-8363 or 1 800 931-9214, or email customerservice@royalvendors.com.

Technical Service Representatives

Toll Free (North America Only): 1 800 931-9214
Outside North America: +1 304 728-8363
Fax: +1 304 725-4016
E-mail: technicalinquiry@royalvendors.com

Hours of operation:

Effective January 11, 2016: New Hours of Operation
8:00 a.m. – 6:00 p.m., Monday to Friday
U.S. Eastern Standard Time (excluding holidays)

Bruce RobinsonCustomer Service Manager
bkrobinson@royalvendors.com
ext. 282
With Royal Vendors since March 2002 (over 20 years experience in the vending industry prior to Royal Vendors)

Lou RobinsonField Service Representative
lrobinson@royalvendors.com
ext. 525
With Royal Vendors since October 1997 (previous positions: Manufacturing, QC Inspector)

Matt SullivanField Service Representative
msullivan@royalvendors.com
ext. 449
With Royal Vendors since September 2011

Kevin CardenTechnical Writer & Graphic Illustrator / International Field Service Representative (including Canada and U.S. Territories)
kcarden@royalvendors.com
ext. 301
With Royal Vendors since January 1998 (previous positions: Manufacturing, Technical Service Administrator, International Parts Administrator, Field Service Representative)

Service & Repair Parts Department

Toll Free (North America Only): 1 800 931-9214
Outside North America: +1 304 728-8363
Fax: +1 304 725-4016
E-mail: parts@royalvendors.com

Hours of operation:

8:00 a.m. – 5:00 p.m., Monday to Friday
U.S. Eastern Standard Time (excluding holidays)

Bruce RobinsonCustomer Service Manager
bkrobinson@royalvendors.com
ext. 282
With Royal Vendors since March 2002 (over 20 years experience in the vending industry prior to Royal Vendors)

Angela SavilleParts Administrator
asaville@royalvendors.com
ext. 278
With Royal Vendors since June 1995 (previous position: Sales)

Karen WiltParts Administrator
krwilt@royalvendors.com
ext. 221
With Royal Vendors since 2006 (previous position: Service Shipping)

Contact Customer Service via Email

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